Reed Owes Steve $26.31: Retail Missteps 3

At least that ‘s one way to figure it. I’ll get to the math shortly but let’s set the stage. Last week (July 12 to be exact) Netflix introduced new pricing. Predictably, the corporate spin (look for the July 12 entry) was that this was both the lowest pricing ever and the best possible thing for customers.

The customers, evidently, disagreed.

A Google search for ‘Netflix  pricing dissatisfaction’ turns up 893,000 results. And while the Continue reading

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The Arrogance of Success

Success, it seems, can be its own worst enemy. How else do you explain the meltdowns that so many people and businesses suffer after they have triumphed?

This train of thought was kick started by a visit to the Apple store in New York’s SoHo last Friday. Cards on the table: mine is an Apple household-the desktop, the laptop, the iPods, the wireless network are all products Continue reading